Objective
To provide high quality collision repair in an honest, ethical and efficient manner.

Owner

Patricia L. McConnell
Ms. McConnell has been in the automotive collision repair business since 1975. She has owned Old Dominion since 1988. She is a current member of the Eugene Chamber of Commerce, Women Business Network, Rotary, Lane Leaders, Car Star National Marketing Committee, Past President of Auto Body Craftsman Association, SCRS, PATA and ASA. She is past president of CARSTAR of Oregon and presently sits on the national advisory board for CARSTAR Automotive. Ms. McConnell holds a B.S. from Linfield College and a 3-year Small Business Management Certificate from Lane Community College.

Mission Statement

To provide the highest level of excellence in all of our work, repairs and interactions.

To achieve and maintain a level of service that guarantees the highest customer satisfaction.

To sustain a work force of employees who are proud to be a part of Old Dominion CARSTAR and who demonstrate their loyalty by sharing Old Dominion's vision and mission.

To cause Old Dominion to grow and prosper, providing a secure future for its employees.

Industry Education and Training

I-CAR Gold Class
ASE Certification
3-M Arms Management
CARSTAR Training in Management & Office Procedures
Glasurit Training
Additional: *All staff required to obtain 3 hours training per year

Special Services

• 1-800 CARSTAR 24/7 Accident Assistance
• Towing Services provided by Ray's Towing 342-3344
  
• Rental Service Arrangements on Request
  
  • Lifetime Warranty and 5 year Nationwide Warranty
    
  • Courtesy pickup and delivery
    
  • Free Detail
    
  • CSI (Customer Service Index) rating of 4.88 out of possible 5.
    
  • Direct Repair Programs: Farmers, State Farm, National General, North Pacific, Hartford, AIG, AnPac, North American
  • Loaner Vehicles

Testimonials
See what some of our customers have to say...

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