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Do
I have to get three estimates?
Under ORS 746275 you don't need more than one estimate and you get
to pick the shop of your choice. Your only obligation is to inform
the insurance company where you are having the vehicle repaired
so they may have access to the vehicle to inspect the damage.
Why
are estimates so different from one shop to another?
One of the reasons our estimate may differ from another shop is
because we believe in writing a thorough estimate up front. Necessary
repairs may be left out of another estimate making the dollar amount
appear much less. In the end, once the repairs are complete, the
total cost of repairs would be very similar. However, one of the
things that sets us apart from other shops is the detailed steps
we take in repairing a car, which may also account for any differences.
For example, when we do any painting, we remove moldings, emblems,
and other items that would get in the way of painting your vehicle
as completely as possible. This is known as "remove and install."
Our goal with every vehicle is to bring your car back to the way
it was before the accident.
How
do I know if I need to pay a deductible?
If you are responsible for the accident, and the claim is going
through your insurance company, you will need to determine how much
your deductible is based on what your policy states. Deductibles
range anywhere from $250.00 -$1000.00. The amount of the deductible
also depends on whether the claim is considered a comprehensive
claim, collision, uninsured motorist or "hit and run".
It is very important to check with your insurance agent to determine
the type of deductible.
When
and how do I pay my deductible?
Your deductible is due when you pick up the vehicle after repairs
are complete. Payment for the deductible may be made by check (with
I.D.) or VISA and MasterCard. Up to $1500.
Can
you "bury the deductible" for me?
Although we understand that the accident is an inconvenience to
you and an expense you weren't exactly expecting, to "hide"
or "bury" your deductible in the repair costs to the insurance
company is considered fraud and we know you wouldn't want to be
involved in any fraudulent activity!!
What
does R & I mean? (Remove and Install)
This is a term that refers to the removal of trim pieces (moldings,
door handles, emblems, etc.) from the vehicle so the paint may be
properly applied. In order to guarantee our paint, we do this as
a general practice on all repairs.
What
will I drive while my vehicle is being repaired?
If you are the claimant (the other party is paying for the repairs),
you may be entitled to a rental vehicle while your vehicle is being
repaired. If it is going through your insurance, you'll want to
call your agent to verify that you have rental coverage. Most of
the time rental coverage is very inexpensive and can save you lots
of money in the long run. We are happy to make arrangements for
your rental vehicle. You may receive a rental vehicle of approximately
the same size, make and year, depending on the policy of the insured.
Will
my car ever be the same?
Our guarantee to you is that your vehicle will be returned to its
pre-accident condition. The more detailed information we receive
regarding how the accident occurred, the better our ability to know
what type of repair procedures to use to put your vehicle back to
pre-accident condition.
How
do I know the repairs will be done right?
Old Dominion is able to offer a lifetime written warranty and a
5-year nationwide warranty through CARSTAR because of our impeccable
reputation. Our technicians are I-CAR and ASE certified which gives
you added assurance that the job will be done right! We want you
to feel welcome to view our facility, talk to our staff and call
former customers to check up on us!
Do
I have to fill out an accident report?
If the repair costs are in excess of $1500.00, you will need to fill
out the state accident report form. We have those available in our
office and we are happy to explain the process to you. You may mail
the completed form to the DMV.
How
long does it take to repair my vehicle?Answer goes here.
The
insurance company wants to put used parts on my vehicle. Can I demand
new parts?
Well... You can demand anything you want, but let's talk about what
is best for your vehicle and what is fair. If you have a vehicle
that is only a few years old, then expecting new parts on it is
a practical solution. If your vehicle is over 3 years old, and you
need a door or fender replaced, you already have a used part on
your vehicle, so "fair" says you will probably receive
a new "used" parts. This isn't a bad thing if you work
with a reputable vendor of used parts. Ask the repair facility for
their policy on used parts and find out what your insurance policy
states regarding used parts. We are here to help.
I
don't have rental coverage. How will I get home or to work while
my vehicle is being repaired?
We make every effort to accommodate our customers. And although
we probably won't be able to get you to your nail appointment or
golf game, we will certainly be happy to drop you off at your place
of business or your home and pick you up when repairs are completed.
Our goal is to keep the inconvenience at a minimum in your active
life!
Do
I need to replace my child's car seat after an accident?
Yes, if a child was in a car seat at the time of an accident. It
is also very important to have all seat belts that were restraining
people at the time of the accident checked-out for any problems
as well. If you feel the seat belts are not secure, do not drive
the vehicle. Consider having the vehicle towed. Contact your insurance
company to tell them about the carseat - manufacturers vary.
So...How
do I get my car fixed, quickly?
First, attempt to begin the claim process with the insurance company.
Insurance companies have very different ways of handling a claim,
so our advice would be to ask them as many questions as possible.
We work with many different insurance companies so we can help you
as well. Simply give us a call and we'll help you with the process.
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