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Dear Ms. McConnell: Last week I had the tailgate of my 1999 Voyager replaced at your establishment, and on the basis of that experience, I would like to congratulate you on assembling a first-rate operation. First of all, the workmanship of repairs was first-rate. My mechanic(and insurance company) recommended your shop and both were accurate in their praise of the work. Secondly your receptionist was professional, efficient, and friendly. She expedited the paperwork effortlessly and crisply. Also, as retired contractor/builder, I admired the clean, organized, and efficient work areas, both office and shop. In addition, I would like to express my appreciation for the efforts of Dustin, the estimator/scheduler. When I called on Wednesday last and discovered that the car was not going to be ready on Thursday as promised, I explained to him a dilemma I had(in-laws arriving from the east coast on Thursday at 9:30). He immediately indicated that he would try to resolve this problem. Within an hour he called and indicated he had made arrangements for mechanics to work late and the car would be ready at 8:30 Thursday. The vehicle was delivered cleaned and complete, with a rose on the front seat. Such professionalism, customer service, and attention to detail is all too rare in today’s business world and is much valued when it occurs. It has truly been a pleasure doing business with you. Congratulations and thank you.
"A service run by consummate professionals with class and gracious and superb quality. I'm telling everyone to utilize your business."
"Old Dominion went the "extra mile" and returned my car to me, and picked up the rental car from me due to my time frame. I really appreciated that. I feel that they are fabulous."
"Thanks again — I really appreciated all you have done! Everybody is great to work with and you made our car like new again. Dustin, you are an asset to this company."
"Thank-you for the excellence of your work, and the helpful manner in which I was served"
"I love my car and everyone did a good job to help return it to me just like it was before the accident. I felt valued and was treated to very special courtesy and competence… and my car was finished sooner than promised!!"
"My car was immaculate, I loved my rose and it was great being picked up at work and delivered to my car. Thanks!!"
"Old Dominion is truly professional — they really do it right! Customer service is their priority — where many companies talk the talk, Old Dominion walks the walk!!"
"There is no one better to repair auto's, and trucks. Our whole family love their hospitality and work"
"Thank-you for "making everything right". You did a great job and I am pleased. This was the second time you have so professionally and thoroughly done my collision repair."
"As usual, the best service in Lane County. Truly understands the meaning of delighting the customer!!"
"The staff and service I received was beyond the call of duty. I feel I am now driving a new car. Thanks to Old Dominion."
"It was a hassle free experience!!"
"We were pleased with the professional and friendly way we were treated. The workmanship was impeccable. Very satisfied with their efficiency."
"The best service we ever had! Thank-you so much!"
"Simply… the BEST!"
"My car hasn't been this "clean" in years! Thank you."
"I am very happy with not only the quality, but also the speed that the work was done — Thanks!"
"I was very stressed and upset. I appreciated the way I was validated and dealt with."
"The job was great, and all the people made me feel important. You made an inconvenience not one!! Thanks for the inside-out cleaning too — and the rose!"
"Once again, thank you for your wonderful service."
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